CUSTOMER LOYALTY

Satisfaction is an essential element sustainability of the commercial activity of a point of sale. Each brand put in place satisfaction surveys in order to judge quality of service provided, whether for sale or after sale. Analyzing these surveys is crucial in a context of improvement of the quality of service rendered to its clients.

Organization of work sessions

After the research and analysis of causes for each of your store, our team will define ways of improvements and follow results. For this, our consultants organize working groups in order for your teams to find themselves their own solutions to reach the customer satisfactions objective.

Accompaniment of the team

 Through formations and field coaching, we are working step by step with the team of our clients.